Refund & Return Policy

At Untapped, we value your trust and want you to have a smooth shopping experience. Please read our Refund & Return Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

  • Products can be returned within [7/10/15] days from the date of delivery.

  • To be eligible for a return, the product must be:

    • Unused and in its original condition

    • In the original packaging with all tags, labels, and accessories intact

  • Items not meeting these conditions may not be accepted for return.

2. Non-Returnable Items

Certain products are not eligible for return due to hygiene or safety reasons, such as:

  • Innerwear, socks, masks

  • Customized or personalized items

  • Items sold under clearance or final sale

3. Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested size or item is not available, we will issue a refund as per our policy.

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection.

  • Approved refunds will be processed to your original payment method within [7–10 business days].

  • Shipping charges, COD fees, and handling charges are non-refundable.

5. Damaged or Defective Products

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery with supporting images.

  • We will arrange for a replacement or refund as applicable.

6. Cancellations

  • Orders can be cancelled only before they are shipped. Once shipped, our standard return process will apply.

7. Shipping for Returns

  • Customers are responsible for return shipping costs unless the product is defective or wrong.

  • We recommend using a trackable courier service. We are not liable for items lost during return transit.

8. Contact Us

For any queries regarding returns or refunds, reach out to us:

📧 Email: Support@untapped.co.in
📞 Phone: +91 - 9650755995
🏢 Address: Noida Sector - 69